1. Delivery Areas

Kozy Nest currently delivers to metropolitan areas within New South Wales, Victoria, Queensland, Western Australia and South Australia.

Delivery services, pricing and available options may vary depending on your location.

For locations outside these metropolitan areas, delivery may be available upon request. Please contact Kozy Nest for a delivery quotation before placing your order.


2. Production & Lead Times

Most custom-made products have an estimated production and delivery lead time of approximately 10–16 weeks.

Pre-order products generally have an estimated lead time of approximately 5–8 weeks.

Estimated lead times commence once your order has been confirmed and any required deposit has been received.

All production and delivery timeframes are estimates only and do not constitute guaranteed delivery dates.

Lead times may vary due to manufacturing capacity, material availability, international shipping schedules, customs clearance, port congestion, freight availability, weather conditions, public holidays or other circumstances beyond Kozy Nest’s reasonable control.

Delays in production or delivery do not, of themselves, entitle the Customer to cancel an order, reject the Goods, request compensation or claim a refund, unless otherwise required under the Australian Consumer Law.

Kozy Nest is not obliged to provide complimentary services, discounts, upgrades or compensation solely because of delays outside our reasonable control.

Kozy Nest will make reasonable efforts to keep Customers informed of any significant changes to estimated lead times.


3. Freight Services

All deliveries are carried out by trusted independent transport providers engaged by Kozy Nest.

Delivery schedules are coordinated by the freight provider and may vary depending on location.

While Kozy Nest will assist in coordinating delivery wherever reasonably possible, exact delivery dates and delivery times cannot be guaranteed.


4. Standard Delivery

Unless otherwise agreed in writing, standard delivery includes transport to the nominated delivery address only.

Unpacking, placement, assembly, installation and packaging removal are not included.


5. Delivery Access

Customers are responsible for ensuring safe and suitable access to the delivery location.

This includes confirming adequate access through driveways, entrances, hallways, lifts, staircases and doorways.

Where restricted access requires additional labour, specialist equipment or additional handling, any associated charges imposed by the transport provider will be the Customer’s responsibility.


6. Stairs & Lift Access

Customers must notify Kozy Nest before delivery if stairs, limited lift access or other access restrictions apply.

Additional delivery charges may apply where manual handling or specialist equipment is required.


7. Installation Services

Installation is available within the Sydney metropolitan area only and must be selected at the time of purchase.

Installation fees are charged separately where applicable.

For deliveries outside the Sydney metropolitan area, Kozy Nest currently provides delivery only.

Upon request, Kozy Nest may recommend an independent third-party installation provider. Any agreement for installation is solely between the Customer and the installer. Kozy Nest is not responsible for the workmanship, scheduling or services provided by third-party installers.



8. Self Installation

Where Customers choose to unpack, move, assemble or install the Goods themselves, they do so entirely at their own risk.

Kozy Nest is not responsible for any loss, damage, breakage or injury arising from self-installation, handling or improper assembly after delivery or collection.


9. Inspection

Customers should inspect the Goods within 24 hours of delivery or collection.

Any claim relating to transit damage, manufacturing defects or incorrect Goods must be submitted within this period together with clear photographs.

Customers are encouraged to retain all original packaging until the Goods have been inspected and accepted.

Please refer to our Refund & Return Policy for further information.


10. Delivery Access Issues

Customers are responsible for ensuring safe delivery access on the scheduled delivery date.

Where delivery cannot be completed due to circumstances within the Customer’s control, including restricted access or an unattended delivery location, any additional transport, handling, storage or redirection charges imposed by the transport provider will be the Customer’s responsibility.


11. Storage

Sydney metropolitan customers may request complimentary storage for up to seven (7) calendar days after their Goods are ready for dispatch or collection, subject to availability.

Storage is generally not available for locations outside the Sydney metropolitan area unless otherwise agreed in writing.

Where Kozy Nest agrees to provide storage beyond the complimentary storage period, reasonable storage fees may apply.


12. Customer Collection

Customers collecting Goods are responsible for ensuring suitable transport, packaging, lifting equipment and load restraint.

Risk in the Goods passes to the Customer upon collection.

Kozy Nest is not responsible for any loss or damage occurring after the Goods have been collected.



13. Refusal of Delivery

Customers should not refuse delivery unless the Goods delivered are materially different from the confirmed order, including an incorrect product or incorrect approved specifications.

Natural stone variation, minor manufacturing tolerances, delivery delays or change of mind do not constitute valid grounds for refusing delivery.

For custom-made or made-to-order Goods, change of mind is not a valid reason for refusing delivery.



14. Return Transport

Unless otherwise agreed in writing, Customers are responsible for returning approved Goods.

Where Kozy Nest agrees, at its sole discretion, to arrange collection, a reasonable pickup service fee may apply.

Any applicable pickup fee will be confirmed prior to collection.



15. Completion of Delivery

Delivery is considered complete once the Goods have been delivered to the nominated delivery address or collected by the Customer.

Customers should inspect the Goods within 24 hours in accordance with this Policy and the Refund & Return Policy.